F.A.Q|Classic ugg boots online

How about the materials of UGG Boots?
UGG Boots are made from pure sheepskin. The outer covering of the boot is the outside of the sheepskin, and the warm woolen part of the skin faces in. Authentic sheepskin works so well by trapping air inside the fleecy inner fibers, this air circulates around your feet which is why UGG Boots are completely unique among all types of footwear.
Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.
Can I trust to shop on this UGG website?
Many people are concerned about the security of online transactions. We can assure you of the safety of the shipping on our website as well as the quality of products sold. It is safe to shop here; we do not continue to have your payment information on the website after you shopping. We also do not provide your personal information to other parties.
What forms of payment do you accept?
Paypal is a secure payment way. We also accept payment by Western Union, money gram, credit card, but we suggest you use paypal, in order to keep safety and your rights, so we just display one kind of payment-paypal, if you want to through other payment methods, please email us: ytbusinessservice@hotmail.com
How long will shipping take?
Your UGGs will take approximately 5 business days to arrive.
Will I have to pay any additional taxes or duties?
No, our prices cover the costs of additional taxes and duties. In the unlikely event you receive any additional import fee.
Can I cancel my order if I change my mind?
Generally speaking, we will send out all orders within 24 hours after we receive it. So we just accept order canceling in 24 hours from creating it.
Can I exchange or return the shoes if they are not fit?
Yes, we are glad to accept your exchange or returning. Please email us about the unfit in 48 hours after receiving the shoes.
How do I care for my UGG sheepskin product?
Sheepskin is a material that should be cleaned gently. Ugg boots should never be put in a washing machine or a dryer. Hand-wash your ugg boots in a warm water, using an approved wool detergent. You can use a soft brush for scrapping. To dry, place your uggs in the shade, away from heat or direct sunlight and allow drying out slowly to retain the soft, supple finish. Sheepskin footwear does shrink slightly after drying out, but will get back to normal after just a few wears. Once the boot is dry, lightly brush the cleaned area with a suede or nubuck brush. Brush in one direction only. If you follow these directions, your ugg boots will look fantastic for years to come.
Can I contact you with questions about my order?
If you have any questions on a product or service, you can contact with our customer service, the email is: ytbusinessservice@hotmail.com